Shipping and Returns
Do I have to pay more than one shipping charge if I order more than one Item?
No. Shipping is calculated at the time of checkout based on the total weight and your geographic location.
Do I have to pay sales tax?
Sales Tax will be charged where applicable.
What forms of payment do you accept?
We accept Visa, MasterCard and American Express. We also accept personal checks, money orders and cashier's checks. All payments must be in U.S. Funds.
Send checks or money orders to:
3600 Woodhead Drive
Northbrook, IL 60062
Ph: (847) 998-6901
Fax: (847) 998-6919
Payment must be received before items will be shipped.
How long does it take to receive my order?
Your order will be shipped usually within 1-2 days after payment has been received. For fastest service, please use your credit card or money order.
How will I know my order has been received?
You will receive a confirmation email/letter stating the items you ordered and the total cost of your order.
What if an item I order is out of stock?
If an item you order is out of stock, we will notify you by e-mail after we receive your order. If you would like to choose a different item, simply let us know in your reply e-mail.
Customer satisfaction is our top priority!
Simply put... if you're not satisfied, neither are we! Our products are backed by a 30-day Money Back* Guarantee! (*Product price less shipping charges.) Shipping charges are non-refundable. Return authorizations are required.
2, 5, and 10 YEAR WARRANTIES!
Click here for product warranty information
Contact us via e-mail at Customer Service advising us of the reason for the return. Since your satisfaction is our primary goal, we will first try to remedy the issue.If we can't correct the problem to your satisfaction, we will provide you with a return authorization and special return shipping instructions via e-mail. Upon receipt of your return authorization, simply return the product to us in the condition it arrived in (and in the original packaging if possible) and we will gladly refund the product price and any applicable sales tax paid